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Customer
Service Survey
Questions
Regarding Program Design
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How
would you rank the following ... |
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Poor |
Fair |
Good |
Outstanding |
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1. |
Quality
and effectiveness of the workbook materials/references?
Where they easy to follow? Understand? Find things in?
Comments:
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2. |
Number,
quality, and effectiveness of visual aids? |
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3. |
Are
you using the tools learned in the Customer Service workshops in
your work environment?
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4. |
Appropriateness
of the practice exercises?
Comments:
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5. |
Did
Management allow for participation and support to attend the Customer
Service workshops?
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6. |
Amount
of time spent on each topic or skills?
Comments:
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7.
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Appropriate
size of class?
(Number of workshop participants)
Comments:
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8.
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Participant
involvement and peer feedback?
Comments:
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9.
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Certification
process of Learning skills at the end of course?
Comments:
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10.
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Overall
lengths and pace of the Customer Service Academy.
Comments:
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Bonus
Questions: (Prizes awarded to those submitting workable solutions).
If you want to be eligible for a prize, you need to submit your
name for consideration. You're welcome to remain anonymus, as well. |
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11.
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Would
you like to see the principles and tools from the Customer Service
workshops reinforced in the workplace?
If yes how?
Comments:
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12.
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How
are you using the Customer Service strategies at work?
Comments:
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Questions
Regarding Trainers |
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How
well did the trainers... |
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Poor |
Fair |
Good |
Outstanding |
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1.
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Show
content mastery/Knowledge of material?
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2. |
Used
examples/analogies to enhance learning and maintained interest?
Comments:
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3. |
Use
time effectively (e.g., show organization, transition appropriately,
prioritize task, etc)?
Comments:
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4. |
Question
participants to stimulate discussion and verify learning?
Comments:
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5. |
Motivate
participants (i.e. show enthusiasm, encourage participation, demonstrate
respect, etc.)?
Comments:
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6. |
Which
trainer consistenly provided vocal variety, volume, pace and clarity?
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7. |
Use
gestures, body movement, and eye contact?
Comments:
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8. |
Use
overheads, transparencies, and flipcharts?
Comments:
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9. |
Please
rate the following workshop trainers? |
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Bonus
Item: |
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What
is already working?
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What
is causing it to work?
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Recommendationd
for future success?
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Please,
enter your name if you qualify and want to
be eligible for a prize.
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