School of Continuing Education
Workplace Learning Resource Center
Customer Service Survey
Questions Regarding Program Design
           
             
  How would you rank the following ...        
      Poor Fair Good Outstanding
             
  1. Quality and effectiveness of the workbook materials/references?
Where they easy to follow? Understand? Find things in?
Comments:
             
  2. Number, quality, and effectiveness of visual aids?
             
  3. Are you using the tools learned in the Customer Service workshops in your work environment?
Yes No
 
       
             
  4. Appropriateness of the practice exercises?
Comments:
             
  5. Did Management allow for participation and support to attend the Customer Service workshops?
Yes No
       
             
  6. Amount of time spent on each topic or skills?
Comments:
             
  7. Appropriate size of class?
(Number of workshop participants)
Comments:
             
  8. Participant involvement and peer feedback?
Comments:
             
  9. Certification process of Learning skills at the end of course?
Comments:
             
  10. Overall lengths and pace of the Customer Service Academy.
Comments:

             
             
             
    Bonus Questions: (Prizes awarded to those submitting workable solutions). If you want to be eligible for a prize, you need to submit your name for consideration. You're welcome to remain anonymus, as well.  
             
  11. Would you like to see the principles and tools from the Customer Service workshops reinforced in the workplace?
Yes No


If yes how?

Comments:
       
             
  12. How are you using the Customer Service strategies at work?
Comments:
       
             
             
        
           
             
   
 Questions Regarding Trainers
       
           
             
     How well did the trainers...        
       Poor  Fair  Good Outstanding
             
   1.  Show content mastery/Knowledge of material?
 
 
 
 
             
  2. Used examples/analogies to enhance learning and maintained interest?
Comments:
           
  3. Use time effectively (e.g., show organization, transition appropriately, prioritize task, etc)?
Comments:
           
  4. Question participants to stimulate discussion and verify learning?
Comments:
           
  5. Motivate participants (i.e. show enthusiasm, encourage participation, demonstrate respect, etc.)?
Comments:
           
  6. Which trainer consistenly provided vocal variety, volume, pace and clarity?        
   
  • Jill Mejia
   
  • Ann Marshall
   
  • Roni McClintock
   
  • Joyce Kersey
           
  7. Use gestures, body movement, and eye contact?
Comments:
           
  8. Use overheads, transparencies, and flipcharts?
Comments:
           
  9. Please rate the following workshop trainers?        
   
  • Jill Mejia
   
  • Ann Marshall
   
  • Roni McClintock
   
  • Joyce Kersey
           
           
    Bonus Item:        
    What is already working?
       
           
    What is causing it to work?
       
           
    Recommendationd for future success?
       
           
     Please, enter your name if you qualify and want to be eligible for a prize.